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Relationship Management Expert

3 weeks ago


Tiruppur, Tamil Nadu, India beBeeCustomer Full time ₹ 18,00,000 - ₹ 21,00,000

About Us

Our company is a trailblazer in the seafood industry, pioneering the concept of 'sea to table' for exceptional quality.

Role Overview

We seek a Customer Engagement Strategist to develop and implement customer interaction plans, fostering loyalty and retention.

Key Responsibilities

  • Analyse customer data to inform business decisions and drive growth
  • Manage engagement software to streamline interactions with customers and stakeholders
  • Collaborate with sales and marketing teams to enhance customer experience
  • Ensure excellent customer service through proactive communication and support
  • Work on market segmentation to identify new revenue streams and opportunities
  • Drive continuous improvement through project management collaboration and process optimization

Qualifications

  • Strong analytical skills for data analysis and insights, as well as experience in sales and market development
  • Excellent communication and interpersonal skills for effective stakeholder interaction and team collaboration
  • Experience in CRM platforms (WebEngage, MoEngage)
  • Bachelor's degree in Business Administration, Marketing, or related field