Community Engagement Manager

1 day ago

Gandhinagar, Gujarat, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title:

Community Engagement Manager

We are seeking a highly skilled and motivated Community Engagement Manager to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with users, understanding their needs, and providing tailored solutions to enhance customer satisfaction.

The role requires exceptional communication skills and a passion for delivering outstanding customer service. Key responsibilities include serving as the primary point of contact for users, managing day-to-day communication, and scaling daily active users on the app by leveraging user-generated matchmakers, content creators, and moderators.

Key Responsibilities:

  • Serve as the primary point of contact for users, managing day-to-day communication.
  • Scale daily active users on the app by leveraging user-generated matchmakers, content creators, and moderators.
  • Implement strategies for the upskilling and monetization of matchmakers, content creators, and moderators to ensure their long-term engagement and success.
  • Work closely with the product team to launch and optimize new features focused on user engagement, retention, and monetization.
  • Create and nurture micro-influencers within the ecosystem to drive matchmaking, virtual gifting, and radio shows.
  • Stay up to date with new social media trends, insights, and best practices. Utilize this information to enhance engagement and grow the platform.
  • Manage and support different speaking communities to foster a positive and interactive environment.

Requirements:

  • A minimum of 1 year of experience in operations, campaign, or community management in any audience.
  • Strong interpersonal and communication skills to build relationships.
  • A strong understanding of culture and language, excellent communication skills, and proficiency in social media platforms and community management tools.
  • Proven ability to work with language-specific content/creators, with an understanding of regional and global content trends.
  • Familiarity with app-based user engagement metrics and tools, as well as the ability to analyze data to drive decision-making.
  • Demonstrated ability to take full ownership of projects and drive them to successful completion.
  • Ability to work cross-functionally and manage multiple projects and priorities.
  • An analytical mindset with strong problem-solving abilities.

About FRND:

  • Impact at Scale: Be part of the next big wave in social connection, shaping experiences for millions across India, LATAM, and MENA.
  • Rewarding Journey: Competitive compensation, equity options, and growth that parallels FRND's explosive success.
  • Learn with the Best: Collaborate directly with founders and industry pioneers, supported by stellar investors like Krafton, India Quotient, and Elevation Capital.
  • Freedom to Thrive: Enjoy an unlimited leave policy and unparalleled ownership of your work.
  • Product-Centric Mindset: Work in a company where products take center stage, solving unique challenges with innovative solutions.

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