Data Analyst, Quality Assurance

3 weeks ago


Hyderabad, Telangana, India Synchrony Full time

Job Title: Senior Quality Analyst, Analytics

About the Role:

Synchrony, a premier consumer financial services company, is seeking a Senior Quality Analyst, Analytics to join its Collections, Recovery and Customer Solutions Org. This role will work within the Enterprise Quality Assurance Organization, ensuring best-in-class customer experience and efficiency.

Key Responsibilities:

  1. Utilize analytical solutions to develop use cases supporting business opportunities and initiatives.
  2. Work independently with stakeholders to gather project requirements, develop analysis approaches, execute analysis, and present findings.
  3. Provide insights by leveraging cross-functional metrics from different functions.
  4. Generate innovative ideas and work on them to impact the business.
  5. Proactively communicate project status to project owners and team members.
  6. Actively participate in team discussions and knowledge sharing forums.
  7. Communicate and engage across multiple levels in the business, including senior leaders.
  8. Analytical and technical aptitude, understanding business goals, and correlating job to strategic initiatives.
  9. Proven track record of using sound judgment, decision making, and problem solving.

Requirements:

  • Bachelor's degree in Statistics, Mathematics, Operations Research, or related field.
  • 0-2 years of overall experience.
  • Proven ability to extract unstructured and structured data with strong programming skills in SAS, SQL, R, Python, or other programming languages.
  • Good knowledge of Microsoft Excel, PowerPoint, and Word.

Desired Characteristics:

  • Good understanding of bank card, private-label, or financial services business.
  • Experience with tools like ClickFox or equivalent tools.
  • Data analysis using Python or R.
  • Hands-on experience in Big Data environments.

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