Quality Assurance Specialist
3 weeks ago
At Harmony United Psychiatric Care, we are dedicated to delivering exceptional customer experiences. As a Quality Assurance Analyst, you will play a crucial role in ensuring our customer support team meets the highest standards of quality and service.
Job Purpose & Summary
As a Quality Assurance Analyst, you will be responsible for monitoring and analyzing customer support interactions to identify areas for improvement. You will provide feedback and recommendations to the customer support team to enhance their performance and customer satisfaction.
Key Accountabilities & Duties
- Monitor and analyze customer support interactions to identify trends and areas for improvement.
- Provide feedback and recommendations to the customer support team to enhance their performance and customer satisfaction.
- Develop and implement quality assurance processes and procedures to ensure consistency and quality in customer support.
- Collaborate with the customer support team to resolve customer issues and improve overall customer experience.
- Participate in quality assurance training and development programs to stay up-to-date on best practices and industry trends.
Occupational Experience & Education Requirements
- 4+ years of experience in quality assurance or a related field.
- Excellent communication and interpersonal skills.
- Ability to analyze data and identify trends and areas for improvement.
- Strong problem-solving and critical thinking skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
Knowledge, Skills & Attributes
- Excellent communication and interpersonal skills.
- Ability to analyze data and identify trends and areas for improvement.
- Strong problem-solving and critical thinking skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
Working Conditions
- Work is performed in an office environment.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
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