Technical Operations Manager
1 day ago
Job Summary
We are seeking a highly skilled Technical Operations Manager to join our team at Interactive Brokers. As a key member of our operations team, you will be responsible for managing a small team of operators, providing technical support, and ensuring the smooth operation of our global brokerage system.
Key Responsibilities
- Manage a small team of operators, providing training, development, and support.
- Support hiring efforts for the team as it grows.
- Develop and implement shift and on-call scheduling.
- Monitor the global brokerage system in real-time, identifying and resolving operational issues.
- Provide 2nd-level technical support to internal teams.
- Monitor and troubleshoot batch job scheduler issues.
- Participate in post-incident reviews and contribute to the development of new monitoring tools and automated process monitoring.
Requirements
- Strong communication skills, with English as the primary language.
- 5+ years of experience managing a technical team in an operational environment.
- Willingness to be an operator and a coach.
- A Bachelor's or apprenticeship in a technical discipline.
- A working knowledge of general computing concepts, networking, and Linux operating system.
- Ability to analyze and solve problems promptly and accurately in a fast-paced environment.
- Experience with Unix/Linux style command line interfaces and scripting languages.
Additional Information
This role requires weekend work on rotation and multiple shifts during the week. All shifts are required to be in the office.
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