Technical Operations Manager

2 weeks ago


Mumbai, Maharashtra, India Thermo Fisher Scientific Full time
Key Responsibilities

• Develop technical expertise on our products to ensure flawless operation and troubleshoot equipment as necessary.

• Interact with the manager during field service and provide regular updates.

• Coordinate with team members and Service Coordinator to address technical and commercial issues of customers.

• Monitor and track contracts and related revenues under execution.

• Identify opportunities to complete service contracts and sell spare parts.

• Maintain and update databases and online portals regularly.

• Communicate effectively with customers regarding visit schedules, parts information, and commercial updates.

• Determine tools and equipment required for job scope.

• Perform routine maintenance on equipment and assist in establishing preventative maintenance schedules.

• Assemble, align, and install equipment as necessary and keep track of warranty services.

• Travel approximately 80-85% of the time.

Requirements:

• A minimum of 10 years of experience in Environment Monitoring and related systems is required.

• Strong analytical and technical knowledge in the required field.

• Excellent communication and presentation skills.

• Effective people management skills for managing customers and junior technicians.

• A serious and positive attitude, with proper conduct towards the job.

• Willingness to relocate and be flexible for extensive touring as per site requirement.

As a key member of our team at Thermo Fisher Scientific Inc., you will contribute to our mission of enabling our customers to make the world healthier, cleaner, and safer.

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