IT Support Specialist

2 days ago

Vadodara, Gujarat, India beBeeServiceDesk Full time ₹ 9,00,000 - ₹ 15,00,000

Delivering Exceptional Technical Support and IT Services

We are seeking a highly motivated IT Service Desk L1 Engineer to provide top-notch technical support and maintain a stable IT environment.

The IT Service Desk L1 Engineer will be responsible for troubleshooting basic technical problems, escalating complex issues, and delivering exceptional customer service.

Key Responsibilities:

  • Provide initial technical support to end-users, addressing their queries and resolving their technical concerns in a timely and efficient manner.
  • Log, categorize, and prioritize all incoming IT support tickets, ensuring that critical issues are addressed promptly.
  • Perform troubleshooting of hardware, software, applications, and network connectivity issues, utilizing problem-solving skills to resolve technical problems.
  • Assist users with password resets, account unlocks, and basic application support, providing personalized assistance as needed.
  • Evaluate and escalate complex or unresolved issues to L2 engineers with detailed notes and logs, facilitating seamless collaboration and knowledge sharing.
  • Maintain accurate and up-to-date documentation of IT procedures and solutions, ensuring easy access to relevant information.
  • Educate users on common IT issues and best practices, promoting awareness and empowerment among team members.
  • Participate in on-call rotation as required, demonstrating flexibility and adaptability in a dynamic work environment.
  • Contribute to continuous improvement initiatives for service desk operations, driving process enhancements and operational excellence.

Required Skills and Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
  • 2+ years of experience in an IT service desk role, demonstrating expertise and a proven track record.
  • Strong understanding of Mac Systems, Windows systems, Google Administration, Google Workspace Applications, common business applications.
  • Basic knowledge of network fundamentals (TCP/IP, DNS, VPN).
  • Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders.
  • Ability to troubleshoot and resolve technical issues efficiently, prioritizing tasks and managing multiple projects simultaneously.
  • Customer-centric mindset with a focus on providing positive user experiences, meeting expectations and exceeding them where possible.
  • Ability to work independently and as part of a team, collaborating seamlessly with cross-functional teams to achieve shared goals.

Benefits:

This is an exciting opportunity to join our team as an IT Service Desk L1 Engineer, where you will have the chance to develop your skills, expand your knowledge, and make a real impact. We offer a dynamic work environment, opportunities for growth and professional development, and a competitive compensation package.

Why Join Us?

We believe in empowering our employees to reach their full potential, fostering a culture of innovation, collaboration, and mutual respect. As an IT Service Desk L1 Engineer, you will play a vital role in delivering exceptional technical support and services, making a tangible difference in the lives of our customers and stakeholders.

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