Customer Service Director

1 week ago


Kozhikode, Kerala, India AKS ProTalent Full time

We are seeking a Customer Service Director to lead our customer service department. The ideal candidate will have a proven track record of delivering exceptional customer service and experience in developing effective customer service procedures. Key responsibilities include:

  • Developing and implementing customer service strategies to drive customer satisfaction and loyalty.
  • Leading a team of customer service representatives to ensure excellent customer service delivery.
  • Collaborating with cross-functional teams to identify and address customer pain points.
  • Analyzing customer feedback and metrics to inform service improvements.
  • Staying up-to-date with industry trends and best practices in customer service.

Requirements:

  • Proven experience in customer service leadership or management.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and drive business decisions.
  • Strong leadership and team management skills.


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