Technical Solutions Specialist

1 day ago

Ajmer, Rajasthan, India beBeeProblemSolving Full time ₹ 60,00,000 - ₹ 1,00,00,000

We are seeking a skilled professional to join our sales and customer success teams. Our company is revolutionizing the industry with AI-driven technology, and we need someone who can help clients achieve their goals efficiently and compliantly.

As a Technical Support & Sales Engineer, you will be the go-to person for answering technical questions during product demos, assisting new clients with setup, and supporting customers with technical queries. You will work across presales (demo support) and technical support, collaborating with cross-functional teams to resolve complex issues.

Key Responsibilities:

  • Join sales demos with account executives to answer customer technical questions.
  • Act as a technical guide, helping customers understand how they can achieve their goals, not just what the software does.
  • Support sales by designing creative solutions, such as blending channels like SMS, email, and IVR when data is incomplete.
  • Assist with customer support by addressing technical product queries and guiding users through solutions.
  • Explain product features, integrations, and workflows in clear, simple language.
  • Assist with new customer onboarding and technical setup.
  • Handle customer support tickets, troubleshoot issues, and provide solutions.
  • Collaborate with Product and Engineering teams to resolve technical queries.
  • Document FAQs, troubleshooting steps, and simple technical guides.

What We're Looking For:

  • 1–4 years of experience in technical support, implementation, pre-sales or software support (SaaS/IT/software background preferred).
  • Problem-solving mindset with the ability to design creative workarounds and practical solutions.
  • Curious and proactive, with the ability to listen well, ask strong questions, and anticipate customer concerns.
  • Comfortable speaking with customers and explaining technical concepts in simple terms.
  • Good communication skills in English (written and spoken).
  • Ability to learn new software quickly.
  • Good to have experience with APIs, CRMs, or integrations.
  • Willingness to work in a dynamic environment.

Benefits:

  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with cutting-edge technology.

Others:

We offer a competitive compensation package and excellent benefits.

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