E-commerce Operations Specialist

3 days ago


Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time

Amazon.com is committed to delivering exceptional customer experiences, and we're seeking a skilled E-commerce Operations Specialist to join our team in ADCI - BLR 14 SEZ. In this role, you'll play a critical part in ensuring the seamless online shopping experience for millions of customers worldwide.

About the Job

This is a full-time position that requires strong analytical skills, attention to detail, and excellent communication abilities. As an E-commerce Operations Specialist, you will be responsible for identifying and resolving defects in products sold on Amazon, collaborating with cross-functional teams to implement solutions, and analyzing data to optimize business processes.

The ideal candidate will have at least 3+ years of experience in a related analytical field, including tax, finance, or business analysis, with expertise in Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau. A Bachelor's degree or equivalent is also required.

Key Responsibilities:
  • Data Analytics: Extract and transform data using various tools and technologies like AWS, SQL, and Excel to generate self-serve reporting and integrate metrics into recurring mechanisms.
  • Problem Solving: Identify root causes, trends, and patterns, and develop solutions to improve business processes.
  • Root Cause Analysis & Solution Scoping: Analyze data to identify areas for improvement and develop actionable recommendations.
  • Stake Holder Management & Communication: Collaborate with cross-functional teams to understand business needs and communicate data insights effectively.
About the Team

The World Wide Defect Elimination team at RBS is dedicated to reducing problems identified with products and improving customer experiences. Our goal is to ensure Amazon remains competitive in the online retail space by offering the best price, wide selection, and good product information.

What We Offer

We offer a highly competitive salary range of $85,000 - $110,000 per annum, depending on experience, plus benefits, and opportunities for professional growth and development.



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