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Customer Service Representative

1 month ago

Gurgaon, Haryana, India AMEX Full time

Unlock Your Potential with AMEX

At American Express, we're committed to providing the world's best customer experience every day. As a Customer Service Representative, you'll play a critical role in achieving this goal by delivering exceptional service to our card members.

Key Responsibilities:

  • Solve customer queries efficiently and provide a world-class experience
  • Take quick decisions and respond to customer inquiries
  • Deliver extraordinary customer care by responding to questions concerning customer accounts
  • Provide superior customer experience on calls to consumer card members
  • Resolve all customer queries and follow established procedures as appropriate
  • Provide alternatives and apply superior service no call handling skills
  • Ensure best possible solutions and FCR to card members
  • Deliver to the customer, employees, and shareholder metrics as per goals
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands
  • Meet customer needs and ensure quality service is given at all times
  • Adhere to quality and compliance guidelines

Requirements:

  • Minimum 10+2 in any workstream
  • Minimum 1 year experience in international voice process

We Offer:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

AMEX is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.