Customer Experience Strategist

2 days ago

Bengaluru, Karnataka, India beBeeClientSuccess Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Overview

We are seeking a highly motivated and organized customer success professional to join our team.

Key Responsibilities:

  • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Identify opportunities for growth and work closely with internal stakeholders to develop and execute strategic plans.
  • Collaborate with cross-functional teams, such as product development and customer support, to ensure seamless delivery of services.
  • Provide timely and accurate reporting on client performance, identifying trends and areas for improvement.
  • Analyze data and metrics to inform business decisions and optimize client success strategies.

Requirements:

  • 3+ years of experience in customer success or a related field, preferably in the creative or digital marketing industry.
  • Proven track record of driving business growth through strategic planning and execution.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and metrics.
  • Ability to work independently and as part of a team, with a focus on delivering high-quality results under tight deadlines.

Benefits:

  • Opportunity to work with a dynamic and growing organization.
  • Chance to develop and implement innovative client success strategies.
  • Collaborative and supportive team environment.

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