Network Operations Center Support Specialist

We are seeking a skilled Network Operations Center Support Analyst to join our team.

At Inspire Brands, we are pushing the boundaries of innovation in the restaurant industry through digital transformation and operational efficiencies. Our technology hub, located in India, will be at the forefront of leading technology innovation and product development for the organization and its portfolio of distinct brands. We are looking for a talented individual who can contribute to our mission by developing new capabilities in data science, data analytics, e-commerce, automation, cloud computing, and information security to accelerate our business strategy.

The successful candidate will be responsible for:

• Developing and monitoring various monitoring dashboards to detect problems related to application, infrastructure, and potential security incidents.
• Providing primary operational support for multiple large, distributed software applications.
• Employing deep troubleshooting skills to improve the availability, performance, and security to ensure services are designed with 24/7 availability and operational readiness and rigor.
• Performing in-depth postmortem on production incidents, to assess effective business impact and for Engineering to learn from these.
• Creating dashboards and alerts for Monitoring the platform, define key metrics and service level indicators and ensure relevant metric data is collected to create actionable alerts for the responsible Teams.
• Participating in the 24/7 on-call rotation.
• Automating toil, by building software and automation for seamless application deployment and third-party tool integration.
• Analyzing the major incidents and working towards a permanent fix in collaboration with other teams.
• Establishing and publishing regular KPI's / metrics useful for measuring performance, SLA, stability, and customer satisfaction.
• Performing integrations between the components and monitoring tools.
• Leading the efforts of Hypercare events internally from NOC Team.
• Being responsible for Incident logging, accurately tracks and documents all incidents.
• Providing recommendations and feedback in the process review sessions.

Requirements:

• 4-year degree in computer science, Information Technology, or related field
• Minimum 5 years of experience as a production support role supporting large scale SAAS Production B2C or B2B Cloud Platforms.
• Hands-on problem-solving and troubleshooting
• Good understanding on applications developed using Java, TypeScript, python.
• Hands on Azure Cloud experience particularly with AKS, API management, Service Bus, Azure Functions.
• Proficiency in monitoring, APM and profiling tools Splunk, Prometheus, Grafana.
• Working experience with containers, Kubernetes and Helm.
• Functional knowledge of Cloud Network, Firewalls, Ingress and Egress controllers, Service Mesh and.
• Good understanding of Argo CD, GitLab, CICD, Terraform, Infrastructure as Code.
• Strong communication skills and ability to explain technical concepts clearly.
• A willingness to dive into understanding, debugging, and improving any layer of the stack.

Technical Skills:

• Cloud Provider: Azure
• Core Services: Elastic pool, SQL, Application Gateway, API Management (APIM), Key Vaults, AKS (Azure Kubernetes Service), VMSS (Virtual Machine Scale Sets), VM
• Storage accounts
• Messaging and Events: EventHub, Event Grid, Azure Service Bus (Namespaces, Queues, Topics)
• Containerization and Orchestration:
• Kubernetes (K8s): For container orchestration
• Docker: For containerization
• Monitoring and Observability (O11Y):
• New Relic / Splunk / AWS Cloud Watch

Good to have certifications (Not Mandatory):

• AZ-900 (Microsoft Certified: Azure Fundamentals)
• AZ-104: (Microsoft Certified: Azure Administrator Associate)

Equal Employment Opportunity Policy:

Inspire Brands, Inc. is an equal employment opportunity employer and prohibits discrimination against qualified individuals based on race, color, sex, religion, national origin or ancestry, ethnicity, sexual orientation, gender identity, age, disability, genetic information, citizenship, military service or veteran status, marital status or any other characteristic protected under applicable federal, state, or local law.