Senior IT Operations Management Specialist

4 days ago

Solapur, Maharashtra, India beBeeServiceNowItom Full time ₹ 20,00,000 - ₹ 30,00,000
Job Title: ServiceNow ITOM

This is a unique opportunity to excel in the field of IT Operations Management (ITOM). Our ideal candidate will be responsible for working with stakeholders to analyze and review business and technical requirements, developing and implementing technical solutions using the Service Now platform.

  • Key Responsibilities:
  • Design, develop, test, and configure business requirements on the ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Integration Hub, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.
  • Capture requirements from business stakeholders and SMEs through demonstrations and workshops.
  • Coordinate with internal and external stakeholders for development of user stories, configurations, and delivery within agreed timelines.
  • Configure modules, develop custom solutions as required through scripting and software development.
  • Prepare high-level design (HLD) and low-level design (LLD), architecture designs, and technical documentation as specified and internally required.
  • Work with the platform team to update technology direction and strategy. Manage business-as-usual tasks.
  • Provide value-based assessments and workshops to help maximize business results from ServiceNow software.
Required Skills and Qualifications:
  • A minimum of 5+ years of experience in IT software, custom app development, with a minimum of 5 years in ServiceNow implementations, system integrations, and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, System Integrations (REST/SOAP).
  • Expert knowledge on configuring CMDB, CSDM model, configure Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Expert knowledge on Event, Alert, Incident Management rules. Event, Alert mapping with monitoring sources, Know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications, data sources.
  • Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Expertise in configuring UI Actions/UI Policy ACL, etc. Hands-on with Angular-based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence, and designing KPI-driven Reporting & Dashboards.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual, etc.
Desired Credentials/Knowledge:
  • CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event/CSA
  • NOW Platform Development & Implementation
  • ITIL Certified (optional)

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