CLOSING OPERATIONS SENIOR MANAGER

4 days ago

Solapur, Maharashtra, India beBeeManagement Full time ₹ 1,80,00,000
Senior Manager, Closing Operations

Job Overview:

The Senior Manager, Closing Operations will oversee the on-site team of Closing Managers, setting daily goals and monitoring progress to optimize sales effectiveness. Key Responsibilities include managing walk-ins, maintaining project pricing knowledge, unit availability, promotional offers, buyer objections, and negotiation levers.

Key Qualifications:

  • Lead and manage the Closing team, driving daily adherence to SOPs
  • Facilitate upsell conversations, train the team on pitch structure, pricing articulation, objection handling, and negotiation techniques
  • Track visitor patterns, buyer questions, and conversion blockers, recommending tactical interventions to improve performance
  • Provide real-time market feedback to central teams, including competitor pricing, offers, and buyer sentiment

Benefits:

  • Achievement of revenue targets at the site level
  • Upsell conversion and average ticket-size optimization
  • Post-sale engagement and relationship continuity
  • Product and pitch accuracy across customer interactions

Key Performance Indicators (KPIs):

  • Revenue booked (weekly/monthly)
  • Walk-in to booking conversion ratio
  • Average up-sell value / ticket size per booking
  • Turnaround time (TAT) from first visit to closure

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