Dialer Performance Optimizer

5 days ago

Madurai, Tamil Nadu, India beBeePerformance Full time ₹ 40,00,000 - ₹ 80,00,000

Dialer Real-Time Analyst Role

As a Dialer Real-Time Analyst, you will play a vital role in monitoring and managing inbound/outbound dialing campaigns in real-time. This position requires strong analytical and problem-solving skills to ensure optimal campaign performance.

  • Monitoring and adjusting dialing pace is crucial to achieving business goals.
  • Effective management of agent profiles, assignments, and contact list criteria is necessary for campaign success.
  • Auditing dialer settings to ensure compliance with regulations is essential.

This role demands collaboration with operations leadership to balance business objectives.

Requirements:
  • Minimum two years of experience in collections within a voice contact center.
  • Hands-on experience with LiveVox or similar dialer systems is required.
  • Advanced proficiency in MS Excel and data reporting is expected.

Strong communication and interpersonal skills are also necessary to succeed in this role.

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