Spa Receptionist

2 weeks ago


Mumbai, Maharashtra, India AccorHotel Full time

Job Summary:

We are seeking a highly skilled Spa Receptionist to join our team at AccorHotel. As a key member of our spa team, you will be responsible for providing exceptional guest service, handling reservations and scheduling, and maintaining a clean and organized reception area.

Key Responsibilities:

Guest Service:

  • Greet and Welcome Guests: Greet and welcome guests with a friendly and professional demeanor, setting the tone for their spa experience.
  • Provide Information and Assistance: Provide information about spa services, treatments, and wellness programs, and assist guests with check-in and checkout processes.
  • Handle Guest Requests: Address guest requests, concerns, and feedback promptly and professionally, ensuring a seamless and enjoyable experience.

Reservations and Scheduling:

  • Manage Spa Appointments: Manage spa appointments and reservations using our booking system, ensuring efficient scheduling and minimizing wait times.
  • Coordinate with Spa Therapists: Coordinate with spa therapists and other team members to ensure efficient scheduling and smooth daily operations.
  • Handle Changes and Cancellations: Handle changes or cancellations to bookings while accommodating guest needs and ensuring a positive experience.

Administrative Duties:

  • Answer Phone Calls and Emails: Answer phone calls, emails, and other inquiries in a courteous and efficient manner, providing accurate and timely responses.
  • Process Payments: Process payments and manage cash handling accurately, ensuring a secure and efficient payment process.
  • Maintain a Clean Reception Area: Maintain an organized and clean reception area, including managing spa brochures and promotional materials.

Requirements:

  • High School Diploma or Equivalent: High school diploma or equivalent required; additional education in hospitality or a related field is a plus.
  • Previous Experience: Previous experience as a receptionist or in a customer service role, preferably in a spa or wellness environment.
  • Strong Communication Skills: Strong communication and interpersonal skills with a professional and approachable demeanor.
  • Proficiency in Booking Systems: Proficiency in using booking systems and Microsoft Office Suite.
  • Ability to Multitask: Ability to handle multiple tasks efficiently in a fast-paced environment.
  • Flexibility: Flexibility to work various shifts, including weekends and holidays.

Accommodations:

Accommodations will be provided for this role.


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