Senior Support Specialist

2 weeks ago

Kozhikode, Kerala, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 15,00,000
Job Title

AiSensy is a WhatsApp-based marketing and engagement platform built on Official WhatsApp Business APIs.

As the first line of support, you will ensure high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience for our partners.

Key Responsibilities
  • Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom with strong First Response Time (FRT) and meeting chat acceptance SLAs.
Service Excellence
  • Ensure Customer Satisfaction (CSAT) scores of 95%+ by delivering timely, accurate, and empathetic support with typing speeds of 70+ words per minute.
  • Maintain high-quality written communication and resolve customer inquiries efficiently.
Partner Onboarding & Integration
  • Guide partners through the onboarding process and assist with dashboard integrations understanding their unique business use cases and deliver tailored support solutions.
  • Work closely with Product, Tech, and Sales teams to resolve escalations and improve the partner experience ensuring clear documentation, consistent follow-ups, and structured handovers for ongoing cases.

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