Senior IT Infrastructure Specialist

Job Title: System Administrator
Overview:

The system administrator is responsible for ensuring the overall health and security of our organization's IT infrastructure. This role involves overseeing the management and maintenance of desktops, laptops, and other end-user devices throughout the organization.

Key Responsibilities:

• Oversee the management and maintenance of desktops, laptops, and other end-user devices throughout the organization.
• Diagnose and swiftly resolve a wide range of issues related to Windows and MacOS applications, as well as networking problems, to minimize downtime.
• Troubleshoot basic network connectivity issues in LAN/WAN environments.
• Resolve system-related problems, including software installations and antivirus updates, as needed.
• Generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using tools like Manage Engine Desktop Central, Jamf Business, and Freshservice reporting tools.
• Coordinate and implement the installation of client- and department- specific applications and systems. This includes the creation, management, access provision, and administration of vendor-specific software and applications.
• Proactively escalate tickets to the appropriate senior team members or specialists.
• Actively monitor the onboarding pipeline and ticket queues, ensuring that all requests are handled according to Service Level Agreements (SLAs).
• Conduct regular system audits and upgrades to enhance performance and mitigate risks.
• Research and identify solutions to both software and hardware issues.
• Prioritize and manage multiple open issues simultaneously.

Required Skills and Qualifications:

• Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices (Mandatory).
• Experience with Freshservice and Manage Engine Desktop Central (Mandatory).
• Experience with Mobile Device Management tools such as Manage Engine Desktop Central and Jamf Pro, as well as endpoint security tools like Netskope WebGateway, Bitdefender, and Indefend (Mandatory).
• Capable of supporting VOIP call center suites, teleconferencing systems, and communication tools such as Google Meet, Zoom, and Slack.
• Ability to troubleshoot and support infrastructure components, including wireless networks, multi-function printers, AV equipment, and networking (TCP/IP, DNS, etc.) (Mandatory).
• Proficient in system maintenance, including updates and patch management.
• Strong troubleshooting skills to effectively diagnose and resolve hardware and software issues (Mandatory).
• Ability to implement and manage security protocols to protect organizational data against unauthorized access and threats.
• Knowledge of hardware maintenance to ensure the continuous functionality of all IT equipment.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a talented and diverse team.
• Professional development and growth opportunities.

Others:

• Candidates residing in Bengaluru only are required.
• Expertise in server management to ensure reliability, security, and performance of server resources.
• Strong technical troubleshooting and problem-solving capabilities.
• Organized and able to adapt to changing priorities.
• Team-oriented collaborator willing to share knowledge and experience.
• Solid communicator with the ability to provide professional documentation.

What We Are Looking For: We are looking for a skilled system administrator who can provide exceptional technical support and maintain our IT infrastructure. The ideal candidate will have excellent problem-solving skills, be highly organized, and possess strong communication skills.