Delivery Operations Manager

17 hours ago

Amrāvati, Maharashtra, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,00,000

Job Overview

The Delivery Operations Manager plays a pivotal role in ensuring seamless operational processes. This includes overseeing the coordination of Imports and Exports departments, managing resources effectively, and ensuring timely and accurate delivery processes.

Key Responsibilities

  • Coordinate operations for Imports and Exports departments, monitoring workflows and resource management to ensure timely and accurate operational processes.
  • Ensure efficient cargo delivery to customers.
  • Comply with governing regulations.
  • Supervise shift managers and teams; review KPIs regularly and ensure team members meet quality, timeline, and communication expectations.
  • Ensure full compliance with standard operating procedures (SOPs), identify task ownership gaps, and improve communication quality and process consistency.
  • Resolve escalations and exceptions during shipment processes.
  • Deliver regular feedback, training, and development sessions to build operational thinking and ownership mindset in the team.
  • Identify areas of inefficiency or data integrity issues, build improvement plans, and propose automation, smarter flows, and better controls.
  • Ensure seamless collaboration with service providers.

Financial Management Functions

  • Set goals and objectives for the team according to company guidelines and key performance areas/indicators.
  • Use established indicators and tools appropriately.
  • Ensure all accounting matters are finalized to maximize revenue, and all accounting functions in the branch are dealt with in a timely manner.

People Management Functions

  • Lead, motivate, and manage operations teams.
  • Retain adequate staffing levels.
  • Conduct quarterly performance reviews; establish targets and objectives.
  • Monitor staff performance - work with HR on employee relations and training issues.
  • Use discretion and judgment to make decisions on job status and succession planning recommendations to Human Resources.
  • Assist Human Resources in the hiring and termination of employees.

Required Skills & Qualifications

  • Familiarity with freight forwarding procedures and financials: TSA, CBP, IATA, FMC, BIS.
  • Bachelor's degree in any field (preferred: Commerce, International Trade, Logistics).
  • 5+ years of industry-related experience required with preference to freight forwarding.
  • 2+ years of team management experience, including managing team leads or shift managers.
  • Demonstrated Leadership and People Management skills.
  • Strong attention to detail, data integrity, and customer service mindset.
  • Highly motivated and results-driven.
  • Outstanding people skills; customer-driven, business-savvy.
  • Able to handle complex problems, knows how to multitask.

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