Delivery Manager

2 weeks ago

Amrāvati, Maharashtra, India GSPANN Technologies, Inc Full time

About the Company :

Headquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients. We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and operations with our experience in retail, high-technology, and manufacturing. With five global delivery centers and 1900+ employees, we provide the intimacy of a boutique consultancy with the capabilities of a large IT services firm.

Role: Delivery Manager - Hosting

Experience: 16+ Yrs

Work Location: Gurugram

Availability to Start: Immediate (max 30 days)

Skills: Delivery Management, AWS / Azure, Storage (Brocade Switching, NetApp Storage, HP SimpliVity), Database (SQL/Oracle/Sybase), Virtualization (VMware), Operating System ( Linux / Linux / Window)

We are looking for an experienced Infrastructure Delivery Manager to lead and oversee Infrastructure Hosting. The ideal candidate will bring strong delivery management capabilities, excellent client-facing communication, and a track record of managing cross-functional teams in high-paced environments.

Role & responsibilities

  • Serve as the primary point of contact for the Infra hosting program across on prem and cloud.
  • Own end-to-end service delivery across functional and technical streams, ensuring adherence to SLAs and KPIs.
  • Lead cross-functional teams of Backup, Storage, Database Administration and Cloud administration to deliver high-quality support and continuous improvements.
  • Manage the full incident lifecycle—monitoring, prioritization, root cause analysis, and resolution—with proactive trend analysis.
  • Govern the Change Request (CR) process: from scoping and estimation to approvals, implementation, and closure.
  • Collaborate with cross functional teams on Network, access controls, and landscape optimization.
  • Define and enforce SOPs, escalation processes, and communication protocols for critical and high-impact issues.
  • Oversee L1, L2, and L3 support delivery with 24x7 coverage through effective coordination between onshore and offshore teams.
  • Drive ITIL-based processes for incident, problem, change, and release management.
  • Monitor service performance via KPIs, SLAs, and dashboards, and lead continuous service improvement initiatives.
  • Conduct regular service review meetings with stakeholders and ensure high levels of client satisfaction.
  • Manage the pipeline for change requests in line with governance protocols.
  • Provide regular status updates and executive reporting.

Preferred candidate profile

  • 14+ years of IT experience with at least 6–8 years in Infrastructure delivery management roles.
  • Strong experience managing large-scale Infrastructure support engagements.
  • Require very good understanding of cloud native solutions using AWS, Azure
  • Good experience on deployment of cloud VMs and Windows servers
  • Exposure to Cloud storage and backup
  • Expert level knowledge on Microsoft Azure
  • Should have good working experience on Cloud & Virtualization Administration
  • Proven experience in handling Infra support programs.
  • Excellent communication, stakeholder engagement, and escalation management skills.
  • Experience working in hybrid onshore-offshore delivery models.

Preferred Certifications:

  • Microsoft Certified: Azure Administrator Associate / Expert
  • AWS Certified SysOps Administrator / Solutions Architect
  • VMware Certified Professional (VCP)
  • HPE SimpliVity Certification

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