Technical Support Specialist

24 hours ago

Kanpur, Uttar Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 14,50,000

Are you looking for a challenging and rewarding role where you can make a real impact?

As a Partner Support Executive, you will be the first point of contact for our partners, providing high-quality support and resolving technical and operational issues quickly and efficiently.

About the Role

The ideal candidate will have 2-4 years of experience in partner or customer support roles, preferably in a SaaS/B2B setup. They will have a strong understanding of APIs, webhooks, and third-party integration workflows, as well as proficiency with tools like Freshdesk, Zendesk, or Intercom.

The successful candidate will be able to work closely with internal teams to resolve issues, maintain service level agreements (SLAs), and deliver a consistently strong partner experience.

Key Responsibilities:
  • Partner Query Support:
    • Respond to partner queries via email, live chat, or ticketing systems.
    • Maintain strong First Response Time (FRT) and meet chat acceptance SLAs.
Service Excellence:
  • Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support.
  • Maintain high-quality written communication with typing speeds of 70+ words per minute.
Partner Onboarding & Integration:
  • Guide partners through the onboarding process and assist with dashboard integrations.
  • Understand the unique business use cases of partners and deliver tailored support solutions.
Must-Have:
  • 2-4 years of experience in partner or customer support roles.
  • Strong understanding of APIs, webhooks, and third-party integration workflows.
  • Proficiency with tools like Freshdesk, Zendesk, or Intercom.
  • Excellent verbal and written communication skills.
Good to Have:
  • Prior experience in SaaS customer success or technical support.
  • Familiarity with CRMs and automation tools.
  • Experience collaborating with internal tech and onboarding teams.
Perks & Benefits:
  • Collaborate closely with cross-functional teams and leadership.
  • Exposure to international partner operations and real-time WhatsApp integrations.
Why Join Us?
  • Fast-Growing Environment: Work in a dynamic setup that prioritizes ownership, learning, and impact.
  • Global Exposure: Collaborate with global teams and join exclusive events.
  • Create Real Impact: Help businesses achieve tangible outcomes through automation and smart engagement.
  • Learn, Solve, Grow: Gain hands-on experience in technical integrations, client support, and strategic onboarding.

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