Data Driven Business Transformation Manager

7 days ago

Dombivli, Maharashtra, India beBeeDigital Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Strategic Transformation Lead

The role of Strategic Transformation Lead is a critical position in driving enterprise-wide transformation programs, focusing on cost reduction, process efficiency, and quality improvement across global BPO operations. This individual will align transformation initiatives with strategic business goals, driving measurable outcomes in areas such as productivity, billable utilization, SLA adherence, and key customer experience metrics.


Key Responsibilities:
  1. Transformation Leadership
  • Lead large-scale transformation projects with a focus on cost reduction, process efficiency, and quality improvement.
  • Align transformation initiatives with strategic business goals, driving measurable outcomes in areas such as productivity and billable utilization.
Innovation and Process Reengineering
  • Identify and champion use cases for AI technologies, including machine learning, generative AI, NLP, predictive analytics, and automation.
  • Leverage Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.
Cross-Functional Program Execution
  • Partner with business leaders and operations heads to successfully execute transformation initiatives that deliver tangible ROI.
  • Manage complex transformation roadmaps using agile governance, ensuring stakeholder alignment, change management, and effective risk mitigation.
Digital Maturity and Change Management
  • Lead the organizational shift towards greater digital maturity, focusing on areas like citizen development, AI literacy, and digital transformation.
  • Drive the creation and operationalization of a Center of Excellence (COE) for AI-augmented operations.
Requirements:
  • Bachelor's degree in engineering, Computer Science, or a related field (Master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle.

This role offers an exciting opportunity to lead strategic transformation using AI, data science, and Six Sigma. You'll drive cost-efficiency, process optimization, and innovation across global BPO operations, while leading cross-functional teams to deliver impactful, AI-powered solutions.

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