IT Service Management Developer

4 days ago

Thāne, Maharashtra, India beBeeServiceManagement Full time ₹ 18,00,000 - ₹ 25,00,000

Job Title: IT Service Management Developer

We are seeking an IT professional to fill the role of IT Service Management (ITSM) Developer. The ideal candidate will have experience in developing and implementing technical solutions using the Service Now platform.

The successful candidate will be responsible for:

  • Developing, testing, configuring, and integrating modules from ServiceNow, focusing on all ITSM modules – Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.
  • Capturing requirements from business stakeholders and SMEs through demonstrations and workshops.
  • Coordinating with internal/external stakeholders for development of user stories, configurations, and delivery on agreed timelines.
  • Developing custom software/app solutions as required through scripting and software development.
  • Managing BAU tasks.
  • Providing value-based assessments and workshops to help maximize business results from ServiceNow software.
About the Role

This is a unique opportunity for an IT professional to join our team and contribute to the development of innovative solutions using the Service Now platform.

Key Responsibilities

The key responsibilities of this role include:

  1. Designing and developing technical solutions using the Service Now platform.
  2. Collaborating with cross-functional teams to ensure seamless integration of services.
  3. Providing training and support to end-users on newly developed solutions.
  4. Maintaining and updating existing solutions to ensure optimal performance.
  5. Identifying areas for improvement and implementing process enhancements.
Requirements

To be considered for this role, you will need to possess:

  • A degree in Computer Science or related field.
  • At least 3-5 years of experience in IT service management.
  • Strong knowledge of Service Now platform and its features.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
Benefits

This role offers a range of benefits, including:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work on cutting-edge projects and technologies.

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