
Executive Director of Operations
19 hours ago
Job Summary
We are seeking a seasoned Governance Professional to serve as the control anchor for all governance-related practices in their city. This strategic and hands-on role ensures operational discipline at the city level by closely working with sales, designs, and other core teams to identify gaps, mitigate risks, and uphold governance and compliance standards.
About the Role
This is an excellent opportunity for someone with strong governance, compliance, risk management, vendor operations, or audit experience to take on a leadership role that requires exceptional communication, analytical, and reporting skills with a bias for action. As the Associate General Manager – Governance, you will ensure that processes, policies, and compliance mechanisms are implemented and followed across Sales, Design functions, project execution & customer experience.
Responsibilities
- Drive Compliance: Ensure adherence to process frameworks and implement effective compliance mechanisms across teams – Sales, design, execution, and vendor experience.
- Routine Governance Checks: Conduct regular checks to ensure adherence to process frameworks and identify areas of improvement.
- Risk & Non-Compliance Management: Monitor and resolve governance risks including financial, operational, or service quality issues and proactively address non-compliance or deviations related to internal stakeholders.
- Audit Readiness & Documentation: Maintain all project, partner, and compliance documentation in audit-ready format and lead monthly/quarterly internal audits across verticals ensuring timely closure of findings.
- Stakeholder & Partner Coordination: Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset and work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.
- Reporting & Escalation Management: Prepare city-level compliance reports and governance scorecards for business reviews and present RCA (Root Cause Analysis) and recommend preventive measures.
Requirements
- Graduation / Post Graduation: Bachelor's or Master's degree in a relevant field.
- Experience: 6–8 years of experience in governance, compliance, risk management, vendor operations, or audit roles in a city-level or field operations capacity.
- Skills: Strong communication, analytical, and reporting skills with a bias for action, hands-on knowledge of SOP enforcement, audit trails, documentation, and stakeholder training.
- Background: Background in real estate, interior design, consumer services, or execution-led businesses preferred.
What We Offer
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