Senior Business Analysis Consultant

16 hours ago

Mumbai, Maharashtra, India beBeeAnalytical Full time ₹ 4,00,000 - ₹ 7,00,000
Business Analyst - CRM Job

About the Opportunity

We are seeking a seasoned professional to play a pivotal role in bridging business needs with technology solutions and driving CRM strategy.

This role is ideal for someone with deep expertise in CRM systems, a strong background in business analysis within the banking domain, and excellent communication and interpersonal skills.

The candidate will lead functional analysis and requirement gathering for CRM initiatives, act as a liaison between business stakeholders and technical teams, and define and document business processes and functional specifications.

Main Responsibilities:

  • Lead functional analysis and requirement gathering for CRM initiatives.
  • Act as a liaison between business stakeholders and technical teams.
  • Define and document business processes and functional specifications.
  • Drive CRM roadmap planning, solution design, and functional testing.
  • Conduct workshops, stakeholder interviews, and gap analysis sessions.
  • Provide leadership to junior BAs and functional consultants.
  • Ensure compliance with regulatory and data governance standards in CRM implementations.

Technical Requirements:

  • Strong understanding of the BFSI industry.
  • Good appreciation of both traditional and emerging financial technology areas.
  • Hands-on experience with CRM platforms such as MS Dynamics CRM or similar.

Soft Skills:

  • Excellent communication and interpersonal skills.
  • Strong global orientation with an excitement to interact with multi-cultural teams.
  • Execution and solution-focused.
  • Highly organized and detail-oriented.
  • Good problem-solving skills.
  • Ability to multi-task across activities along with different teams.

Qualifications and Experience:

  • 10 years of experience in business analysis and functional leadership roles.
  • Strong domain knowledge in banking and financial services.
  • Proven ability to lead cross-functional teams and manage client relationships.
  • Excellent analytical documentation and communication skills.
  • Familiarity with Agile and Waterfall methodologies.

Benefits:

  • Opportunity to work on large-scale transformation programs.
  • Chance to drive CRM strategy and lead functional teams.
  • Collaborative and dynamic work environment.

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