Supporting Customers through Exceptional Technical Solutions

7 days ago


Kurnool, Andhra Pradesh, India beBeeServiceNow Full time ₹ 60,00,000 - ₹ 1,20,00,000

Technical Support Specialist

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In this role, you will play a key part in delivering exceptional customer support experiences by troubleshooting and resolving technical cases related to ServiceNow software and platform.

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To succeed, you must have:

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  • Excellent communication skills (verbal and written)
  • A solid understanding of object-oriented programming concepts (Java preferred)
  • Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management
  • Experience with server administration across OS platforms (Windows/Unix) including user permission levels, domain configuration, group policy objects, and SUDO policies
  • Strong troubleshooting/root cause isolation skills and creative problem-solving approach
  • Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting, Windows scripting, and PowerShell
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You will be working closely with customers to provide tailored solutions that meet their needs. This is an excellent opportunity for those who enjoy working in a fast-paced environment and are passionate about delivering world-class support.

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Key requirements include:

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  • Bachelor's degree in computer science or related field
  • 2+ years providing customer-facing technical support (ITOM applications)
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This role offers a challenging and rewarding career path for those who thrive on continuous learning and growth.

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