Phone Sales Representative

2 weeks ago

Bengaluru, Karnataka, India Ray Center Full time

Job Summary:

As a Phone Sales Representative at Ray Center - Swimming Pools, you will engage in outbound or inbound calls to potential or existing customers, promoting our services, gathering information, and generating sales or leads over the phone.

Key Responsibilities:

  • Make outbound calls to prospective customers or receive inbound calls from existing customers.
  • Introduce and explain services offered by the organization to potential customers.
  • Answer questions, provide information, and address customer concerns or objections.
  • Maintain a courteous and professional demeanor while speaking with customers.
  • Follow a prepared script or guideline to ensure consistent messaging and accurate information delivery.
  • Use persuasive techniques to influence customers and generate sales or leads.
  • Identify and qualify potential customers through effective questioning and listening skills.
  • Maintain accurate and detailed records of customer interactions, including sales, inquiries, and complaints.
  • Achieve individual and team sales targets or key performance indicators (KPIs) set by the organization.
  • Collaborate with sales and marketing teams to share customer feedback and improve sales strategies.
  • Stay updated on product knowledge, pricing, and promotional offers to provide accurate and up-to-date information to customers.
  • Conduct market research and gather customer insights to identify trends, preferences, and opportunities.
  • Adhere to company policies and procedures, including privacy and data protection regulations.

Requirements:

  • High school diploma or equivalent.
  • Previous experience in telemarketing, sales, or customer service is preferred but not always required.
  • Excellent verbal communication skills with a clear and pleasant phone voice.
  • Ability to engage customers and build rapport over the phone.
  • Strong persuasive and negotiation skills.
  • Active listening skills to understand customer needs and concerns.
  • Ability to handle objections and rejections professionally and positively.
  • Good organizational and time management skills to handle a high volume of calls.
  • Proficient computer skills and familiarity with call center software and CRM systems.
  • Results-driven and target-oriented mindset.
  • Ability to work in a team and collaborate effectively.
  • Flexibility to work in shifts, including evenings and weekends if required.

Benefits:

  • Health insurance
  • Provident Fund

Relocation Information:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Contact Information:

  • Phone: +91 9972988820

Language:

  • Hindi (Preferred)
  • English (Preferred)

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