Sales Representative
4 days ago
We are seeking a skilled Telesales Representative to play a crucial role in driving sales growth for the Child Support Foundation. The ideal candidate will be responsible for generating new business opportunities and maintaining excellent customer relationships through effective communication and product knowledge.
Key responsibilities include contacting potential and existing customers to inform them about our products and services, answering questions about our offerings, and understanding customer requirements to close sales. Additionally, the representative will be expected to direct prospects to the field sales team when necessary, enter and update customer information in our database, take and process orders accurately, and handle grievances to preserve our company's reputation.
The successful candidate will have a proven track record of meeting sales quotas, preferably in a telesales or sales/customer service role. They will also possess excellent knowledge of relevant computer programs, such as CRM software, and telephone systems. Furthermore, they will be able to learn about our products and services and effectively communicate them to prospects. Strong communication and interpersonal skills, as well as cool-tempered and negotiation skills, are essential for this role.
Requirements:
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High school diploma; BSc/BA will be a plus
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