Senior Implementation Consultant

2 weeks ago

Mumbai, Maharashtra, India LeadSquared Full time

About LeadSquared:

A rapidly expanding SaaS company empowering organizations with automation, backed by prominent investors. With a global presence and over 1,700 customers, the company has achieved significant growth in the CRM space.

We are expanding rapidly with a strong workforce of 1,300+ individuals across India, the US, Middle East, ASEAN, ANZ, and South Africa. Our recognition includes being among Top 50 fastest growing tech companies in India and Frost and Sullivan's 2019 Marketing Automation Company of the Year award.

LeadSquared Professional Services @

The PS team plays a critical role in building solutions for our customers and owning the implementation and onboarding of new clients. If you enjoy interacting with customers globally and solving their problems with your expertise in solutioning and implementation, then this role is perfect for you.

The Role: Senior Implementation Consultant

Key Responsibilities:

  • Understand customer business needs and devise suitable solutions using LeadSquared.
  • Understand the software and tools ecosystem of the Customer and find ways to integrate LeadSquared effectively.
  • Implement the best way of importing existing customer data and digital assets.
  • Execute the implementation plan: Ensure customer goes live within the promised timeframe.
  • Be the single point of contact for customer on implementation including any integrations.
  • Communicate work status to client and internal stakeholders regularly.
  • Work with Sales, Customer Success and Customer Support teams to ensure they understand customizations done or unique needs served for the customer.
  • Share client feedback with product development team and conduct post-implementation reviews.
  • Track key metrics and KPIs related to implementation success.
  • Identify areas that can be automated and work with product or customer success teams to automate them.
  • Upsell / cross-sell LeadSquared product or services wherever applicable.

Requirements:

  • Bachelor's or Master's degree in Engineering or Technology.
  • Mandatory experience of 2-3 years in implementing world-class products.
  • Experience working with BFSI clients.
  • Ability to manage multiple clients and projects/task simultaneously.
  • Exceptional problem-solving and solution skills.
  • Customer success-oriented attitude.
  • Excellent written and oral English skills.
  • Understanding of cloud-based applications delivery and consumption.
  • Knowledge of unique features and challenges of SaaS applications.
  • Exceptional critical thinking skills.
  • Flexibility to travel required.
  • Timely execution-oriented professionals preferred.

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