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Critical Incident Response Lead

2 weeks ago

Coimbatore, Tamil Nadu, India beBeeIncident Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Summary

As a seasoned Incident Manager, you will be responsible for analyzing and facilitating immediate responses to incidents for groups of end-users.

Key Responsibilities:

  • Coordinate and manage the response to moderately complex to complex incidents, including significant events and management communications.
  • Collaborate with cross-functional teams and matrixed groups to drive and solve for service restoration as soon as possible, minimizing business impact.
  • Develop documentation for incident details per exit criteria to Problem Management.
  • Communicate incident status to various levels of the organization.
  • Provide direction and coaching to technical support employees involved in the incident.
  • Lead by example with strong interpersonal skills, effective collaboration, negotiation, and communication verbally or in writing.
  • Demonstrate leadership presence, authority, and responsibility to prioritize, track, and drive execution in stressful, high-visibility situations.
  • Working knowledge of infrastructure components and interrelationships associated with WAN, network access, and authentication, email, and other collaboration products/SaaS solutions, hosting, etc.

Required Skills and Qualifications:

  • Proven experience working with cross-functional teams and leading matrixed groups.
  • Strong interpersonal skills, effective collaboration, negotiation, and communication verbally or in writing.
  • Leadership presence, authority, and responsibility to prioritize, track, and drive execution in stressful, high-visibility situations.
  • Working knowledge of infrastructure components and interrelationships associated with WAN, network access, and authentication, email, and other collaboration products/SaaS solutions, hosting, etc.