Nature Centric Quality Director

1 day ago

Gulbarga, Karnataka, India beBeeExecutive Full time ₹ 18,00,000 - ₹ 23,00,000

Our company specializes in building communities and providing end-to-end solutions for customers aspiring to a nature-centric lifestyle.

We design, build, develop, and manage these communities to seamlessly blend with nature, offering bespoke home designs, unmatched hospitality experiences, and thoughtful solutions for senior living. Over the past five years, our successful delivery of four projects underscores our commitment to making a nature-centric lifestyle a tangible reality for our valued customers.

This role is responsible for ensuring the highest standards of quality control and management in customer relationship management processes.

The Quality Executive - CRM will conduct quality audits, analyze CRM data, and collaborate with cross-functional teams to implement continuous improvement methods. Additionally, this role includes tracking and reporting on key quality metrics and maintaining effective communication with stakeholders to ensure customer satisfaction and adherence to quality standards.

Responsibilities:


• Monitor and evaluate inbound/outbound sales calls and processes.


• Ensure compliance with quality and sales guidelines.


• Identify training needs and recommend process improvements.


• Provide constructive feedback and coaching to sales agents.


• Prepare daily/weekly/monthly quality reports and audits.


• Collaborate with team leaders and trainers to enhance agent performance.


• Ensure customer satisfaction benchmarks are consistently met.

Qualifications
  • Quality Control, Quality Auditing, and Quality Management skills
  • Strong Analytical Skills
  • Excellent Communication skills
  • Experience in CRM systems and processes
  • Attention to detail and problem-solving abilities
  • Bachelor's degree in Business Administration, Quality Management, or a related field
  • Previous experience in a similar role within the real estate or community development industry is a plus
  • Strong knowledge of sales processes, telecalling standards, and customer engagement practices.
  • Proficiency in quality monitoring tools, CRM systems, and MS Office (Excel, PowerPoint, Word).
  • Excellent analytical and reporting skills to track performance trends and prepare quality dashboards.
  • Ability to evaluate calls, identify gaps, and provide actionable feedback.
  • Strong communication and interpersonal skills to collaborate with sales teams and management.

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