Service Network Manager

1 day ago

Mohali, Punjab, India beBeeFieldTechnician Full time ₹ 6,00,000 - ₹ 9,00,000
Service Excellence Manager

We are seeking highly skilled individuals to strengthen our service network.

About the Role

Our organization delivers safe, reliable, and innovative solutions. As a Service Supervisor / Field Technician, you will play a vital role in installation, maintenance, and technical support for our products across customer sites in India.

Key Responsibilities
  • Install, maintain, and repair products at customer locations.
  • Diagnose issues efficiently and resolve warranty complaints.
  • Provide on-site technical support and training to customers.
  • Coordinate with internal technical and service teams for escalations and quick resolutions.
  • Maintain accurate records of service activities, visits, and complaint status.
  • Ensure compliance with safety standards and protocols.
  • Build strong and lasting customer relationships.
  • Share field feedback and insights with internal teams to improve product performance.
Required Skills & Qualifications
  • Strong technical knowledge of mechanical or electrical systems.
  • Troubleshooting and repair expertise in industrial or railway equipment.
  • Good problem-solving and decision-making abilities.
  • Willingness to travel extensively within the assigned region and across India.
  • Strong communication skills with a customer-first mindset.
  • Proactive, reliable, and committed to service excellence.

The ideal candidate should have a diploma/ITI in Mechanical or Electrical Engineering, or equivalent experience in manufacturing, engineering, or the railway industry.

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