Customer Service Representative

4 weeks ago

Najafgarh, Delhi, India Onestore India Private Limited Full time
About the Role

We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Onestore India Private Limited. As a key member of our sales and customer support team, you will be responsible for engaging with potential customers, understanding their needs, and providing exceptional customer service to convert leads into sales.

Key Responsibilities
  • Respond promptly and professionally to incoming inquiries, leads, and sales opportunities through various channels.
  • Engage with potential customers to understand their requirements, address their questions, and provide relevant information about our products or services.
  • Build rapport and establish strong relationships with customers to gain their trust and confidence in our offerings.
  • Use consultative selling techniques to assess customer needs, identify opportunities, and tailor product or service recommendations to meet their specific requirements.
  • Collaborate closely with other departments to stay updated on new offerings, promotions, and customer feedback.
  • Maintain accurate customer information, sales activities, and updates in our CRM system.
  • Meet or exceed assigned sales targets, objectives, and key performance indicators by consistently achieving individual and team sales quotas.
Requirements and Qualifications
  • Proven experience in sales, preferably in an inbound sales or customer service environment.
  • Excellent verbal and written communication skills with the ability to engage and connect with customers effectively.
  • Strong negotiation and persuasion skills to close sales deals and overcome objections.
  • Ability to understand customer needs and provide appropriate solutions.
  • Good product knowledge and the ability to learn and adapt to new products and services quickly.
  • Familiarity with CRM systems and proficiency in using sales-related software and tools.
  • Results-driven mindset with a track record of meeting or exceeding sales targets.
About Us

Onestore India Private Limited is a leading provider of cyber surveillance and cell phone monitoring services to employers and parents across the globe. With over a decade of experience in the industry, we have established ourselves as a trusted partner for businesses and individuals seeking reliable and effective monitoring solutions.

Our flagship product, Onemonitar, is a highly rated Android monitoring application that has gained popularity worldwide. We are committed to delivering exceptional monitoring solutions that meet the evolving needs of our customers.

Join us in our mission to provide innovative and reliable monitoring solutions that make a positive impact on people's lives.

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