Customer Service Representative

4 weeks ago

Najafgarh, Delhi, India Onestore India Private Limited Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and customer service team, you will be responsible for engaging with potential customers, understanding their needs, and providing excellent customer service to convert leads into sales.

Key Responsibilities:
  • Respond promptly and professionally to incoming inquiries, leads, and sales opportunities through various channels.
  • Engage with potential customers to understand their requirements, address their questions, and provide relevant information about our products or services.
  • Build rapport and establish strong relationships with customers to gain their trust and confidence in our offerings.
  • Use consultative selling techniques to assess customer needs, identify opportunities, and tailor product or service recommendations to meet their specific requirements.
  • Collaborate closely with other departments to stay updated on new offerings, promotions, and customer feedback.
  • Maintain accurate customer information, sales activities, and updates in our CRM system.
  • Meet or exceed assigned sales targets, objectives, and key performance indicators by consistently achieving individual and team sales quotas.
Qualifications and Requirements:
  • Proven experience in sales, preferably in an inbound sales or customer service environment.
  • Excellent verbal and written communication skills with the ability to engage and connect with customers effectively.
  • Strong negotiation and persuasion skills to close sales deals and overcome objections.
  • Ability to understand customer needs and provide appropriate solutions.
  • Good product knowledge and the ability to learn and adapt to new products and services quickly.
  • Familiarity with CRM systems and proficiency in using sales-related software and tools.
  • Results-driven mindset with a track record of meeting or exceeding sales targets.
  • Excellent time management and organizational skills to prioritize and handle multiple leads simultaneously.
  • Strong teamwork and collaboration skills to work effectively with cross-functional teams.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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