
Senior Policy and Compliance Specialist
1 week ago
Job Title: Process and Policy Manager
Location: Mumbai
BU/Function: Consumer Bank
Reports to: Head - Retail Liabilities & Payment Products
Job Responsibilities:
- Ensure Implementation and adherence of all compliance related items and help in external and internal audits
- Responsible for strengthening systems, control and Processes for robust internal and external compliance
- Liaison with different departments and make sure all RBI related circulars are strictly adhered to
- Good understanding of RBI Processes & Policies, Audit Parameters, AML Guidelines, Fraud Management
- Responsible for all regulatory reporting related to policies and processes including reporting to RBI / AML / CPU Teams
- Determine impact of introducing new or revised policies for Branches / Customers / Products
- Serve as a focal point to ensure continuity, proper integration and implementation of new or revised policies and processes
- Build synergies and efficiencies by way of customer centric processes
- Interact and co-ordinate with multiple product teams and businessfunctions for effective and efficient delivery within specified timelines
- Draft and review process guidelines for Product Teams; Act as a mediator for answering questions related to policies & processes
- Identify duplicate, redundant and unproductive tasks in processes with an aim to reduce costs and improve productivity of the front line staff
- Ensure Processes and policies are aligned to internal and external guidelines
Key Responsibilities:
- Implement and adhere to all compliance related items and participate in external and internal audits.
- Develop and maintain strong systems, controls, and processes to ensure robust internal and external compliance.
- Coordinate with various departments to ensure strict adherence to RBI-related circulars.
- Have a solid understanding of RBI processes, policies, audit parameters, AML guidelines, and fraud management.
- Be responsible for all regulatory reporting related to policies and processes, including reporting to RBI, AML, and CPU teams.
- Assess the impact of introducing new or revised policies on branches, customers, and products.
- Serve as a key point of contact to ensure continuity, proper integration, and implementation of new or revised policies and processes.
- Develop customer-centric processes to build synergies and efficiencies.
- Collaborate with multiple product teams and business functions to deliver results efficiently and effectively within specified timelines.
- Develop and review process guidelines for product teams and serve as a mediator for policy-related inquiries.
- Identify and eliminate duplicate, redundant, or unproductive tasks in processes to reduce costs and improve front-line staff productivity.
- Ensure alignment of processes and policies with internal and external guidelines.
Education and Work Experience Requirements:
Education - Preferable MBA from Tier 1/Tier 2 college
Work Experience - Prior experience in setting up policies & processes for Liabilities Products will be an added advantage
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