Operational Workforce Manager

WFM (Workforce Management) Manager is responsible for leading and managing a team focused on optimizing workforce resources to meet business objectives, ensuring efficient operations and cost-effectiveness. This involves forecasting staffing needs, creating schedules, managing real-timeperformance, and analysing data to improve efficiency and service...

Job Title: Director of Workforce OperationsWe are seeking a skilled professional to lead our workforce operations team. The successful candidate will be responsible for managing the end-to-end worker lifecycle, ensuring seamless onboarding and offboarding processes, and maintaining operational excellence through service level agreement adherence and...

Job DescriptionJob Description - Workforce Management Directorabout Randstad enterpriseRandstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leverages Randstad&aposs breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad&aposs global strategic accounts...

Job description:We are seeking a seasoned Senior Workforce Manager to optimize our high-volume, fast-paced IT support environment through advanced pattern analysis and forecasting. This role focuses on identifying and analyzing predictable volume patterns to deliver precise staffing and scheduling recommendations. The ideal candidate will excel at...

Job Description - Workforce Management Directorabout Randstad enterprise Randstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leverages Randstad's breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad's global strategic accounts teams, with the sales and...

Job Description - Workforce Management Director about Randstad enterprise Randstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leverages Randstad's breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad's global strategic accounts teams, with the...

Job Description - Workforce Management Director about Randstad enterprise Randstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leverages Randstad's breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad's global strategic accounts teams, with the...

WFM - RTA Real Time Adherence A WFM RTA Workforce Management Real-Time Analyst is responsible for actively monitoring and managing call volumes agent availability and workload distribution in real-time to ensure service level agreements are met This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day...

WFM - RTA (Real Time Adherence)A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day...

Senior Operations Manager - Contingent Workforce SpecialistAbout the Role:We are seeking a seasoned Contingent Workforce Specialist to lead our workforce operations team under the Contingent Workforce Program. This role is critical in ensuring seamless onboarding and offboarding processes, managing ticket queues, and maintaining operational excellence...