Senior Program Manager

2 weeks ago


Pushkar, Rajasthan, India beBeeProject Full time ₹ 1,50,00,000 - ₹ 2,30,00,000
Our Vision for Project Management

We are seeking an experienced and dynamic leader to spearhead complex implementation projects.

This position demands a highly experienced individual with a strong background in project management, team leadership, and stakeholder engagement.

  • The ideal candidate will take full ownership of assigned projects, ensuring their successful execution from initiation to delivery.
  • Acting as the primary point of contact for customers, steering project discussions and managing expectations.
  • They will forefront the development and implementation of solutions, ensuring alignment with client requirements and business objectives.
  • Maintaining a project tracker (JIRA, G-sheet, Cogniz, Asana) for each of the projects and proactively escalating for leadership intervention.
  • Leading, mentoring, and managing a team of project managers, liaising with developers, QA, and other stakeholders involved for a project delivery.
  • Fostering a collaborative and results-driven team environment, promoting accountability and professional growth.
  • Monitoring team performance and providing constructive feedback to ensure project milestones are met.
  • Tracking team's project trackers and daily scrum meetings to ensure timely delivery.
  • Ensuring JIRA adherence.
  • Conducting regular status meetings and acting as the bridge between technical teams and business stakeholders.
  • Collaborating with cross-functional teams to resolve challenges and streamline workflows.
  • Maintaining proactive communication with customers, addressing concerns and identifying areas for improvement.
  • Developing and executing weekly and monthly business review plans with clients.
  • Preparing and presenting project performance reports, highlighting successes, challenges, and actionable insights.
  • Driving discussions to align on future goals and priorities during reviews.
  • Identifying project risks and implementing mitigation strategies to ensure smooth delivery.
  • Troubleshooting technical and operational issues, ensuring quick resolution to maintain project timelines.
  • Implementing industry best practices to improve project management workflows.
  • Innovating processes to enhance the efficiency and effectiveness of project execution.
About You

To succeed in this role, you'll need:

  • A Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
  • 8+ years of experience in project management, with at least 3 years in a senior/team handling role.
  • A proven track record of managing and delivering multiple, high-impact technical projects on time.
  • Strong team handling experience with a focus on mentoring and skill development.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders.
  • Experience in conducting business reviews and client presentations.
  • Proficiency in project management tools such as Jira, Asana, or MS Project.
  • Certifications like PMP, Scrum Master, or equivalent are a plus.

What We Offer

Kapture Cx is a leading Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. This innovative solution empowers organizations to deliver exceptional customer experiences through streamlined support operations.


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