Automotive Center Management Position

4 days ago

Bhuj, Gujarat, India beBeeOperations Full time ₹ 60,00,000 - ₹ 1,00,00,000

Job Title: Center Operations Manager

The successful candidate will oversee the overall management of our store, ensuring it is manned at all times by skilled Brand Champions. The key responsibility is to meet daily, weekly & monthly conversion targets for the store. To achieve this goal, you will be responsible for supervising the follow-up of leads by the team and ensuring uniform lead allotment for the Brand Champions. Additionally, you will provide finance support to customers with the help of financial experts.

Roles and Responsibilities:

  • Oversee the overall management of the store.
  • Ensure the store is manned at all times by Brand Champions.
  • Meet daily, weekly & monthly conversion targets for the store.
  • Supervise the follow-up of leads by the team.
  • Ensure uniform lead allotment for the Brand Champions.
  • Provide finance support to customers with the help of financers.
  • Ensure adherence to sales SOP by the store team.
  • Recruit, train, motivate, counsel, and monitor the performance of all new-vehicle sales employees.
  • Maintain an accurate daily log reflecting all sales activities in the store.
  • Implement and monitor a prospecting and sales control system for proper follow-up of potential buyers.
  • Develop and monitor a follow-up system for new-vehicle purchasers.
  • Maintain a customer-focused sales environment throughout the sales, delivery, and follow-up process.
  • Conduct daily and weekly sales meetings.
  • Stay updated on market trends by conducting analysis and monitoring competitors' activities.
  • Provide suggestions and recommendations for in-store merchandising, customer service approach, and other areas to improve the business.
  • Produce sales, KPI, and other reported data on a daily, weekly, monthly, quarterly, and yearly basis.
  • Oversee stock count, control, and proper record of all stock movements and inventory.
  • Ensure consistency in customer service by all associates based on established SOPs.
  • Handle after-sales queries and complaints.
  • Provide on-job training to the team members.
  • Ensure strong communication between the associates and transfer of all important information within the team.

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