
Customer Service Job Opportunity
2 days ago
Job Title:
Voice Process Associate - Customer Service Professional
Job Description:
We are seeking a highly motivated and experienced customer service professional to join our team. This role involves providing exceptional service to clients via phone, email, or chat.
Key Responsibilities:
- Provide top-notch customer service to meet client expectations.
- Handle client inquiries and resolve issues in a timely and professional manner.
- Maintain accurate records of client interactions, including notes and follow-up actions.
- Work collaboratively with the team to achieve business objectives.
- Stay up-to-date with industry trends and best practices to improve overall performance.
Required Skills and Qualifications:
- 1+ years of experience in Business Process Services (BPS) preferably in the utilities sector.
- Excellent communication and computer skills.
- Adept in Microsoft Office applications, particularly Excel and Word.
- Ability to work effectively in a 24/7 environment with flexible working arrangements.
- Cleared typing test with high accuracy.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A collaborative and dynamic work environment.
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