
Customer Loyalty Specialist
5 days ago
We are looking for a skilled professional to develop and maintain strong relationships with clients, understanding their financial goals and providing tailored solutions.
Key Responsibilities:
- Develop customer engagement strategies to enhance loyalty and retention.
- Analyze client feedback and suggest improvements to increase overall satisfaction.
- Identify new business opportunities through effective sales strategies and expand existing client relationships.
- Collaborate with internal teams to ensure seamless delivery of products and services to clients.
- Provide exceptional customer service by resolving queries and concerns promptly and professionally.
Requirements:
- Proven experience in relationship management within the BFSI industry, preferably in mutual funds.
- Strong understanding of financial markets and investment products.
- Excellent communication and interpersonal skills to build strong client relationships.
- Ability to work in a fast-paced environment and meet sales targets.
- Strong analytical and problem-solving skills to provide informed investment advice.
Professional Qualifications:
- Bachelor's degree in Business Administration or related field.
- Possess relevant certifications, such as CRM or Sales Management.
Skill Enhancement Opportunities:
- Ongoing training and development programs to stay updated on industry trends.
- Participation in conferences and workshops to network with industry experts.
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