Telephony Systems Specialist

5 days ago


Palakkad, Kerala, India beBeeTelephony Full time ₹ 18,00,000 - ₹ 25,00,000

Job Overview

We are seeking a highly skilled Specialist to join our team.

The ideal candidate will possess strong experience in developing and managing telephony systems, processes, and staff using high-tech methodologies.

Key responsibilities include:

  • Designing, developing, deploying, and managing Telephony, Call Center & AI technologies across the enterprise.
  • Optimizing telephony IVR, ACD & Dialer – systems, processes, and staff using high-tech methodologies.
  • Providing expertise in Contact Center technologies (Genesys, Alvaria/Aspect, AWS, NICE/INContact, Five9, Nuance, Twilio (TwiML, Studio and Flex), BrightPattern, WFM systems, etc.)
Requirements

To be successful in this role, you will need:

  • 10+ years of experience in applications development and management.
  • Strong skills in Twilio Flex (Cloud platform), ReactJS, HTML/CSS, and AI.
  • Secondary skills in Cisco, CVP Call STudio/ICM Scripting, SQL, Python, and CUCM are desired.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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