
Telephony Systems Specialist
5 days ago
Job Overview
We are seeking a highly skilled Specialist to join our team.
The ideal candidate will possess strong experience in developing and managing telephony systems, processes, and staff using high-tech methodologies.
Key responsibilities include:
- Designing, developing, deploying, and managing Telephony, Call Center & AI technologies across the enterprise.
- Optimizing telephony IVR, ACD & Dialer – systems, processes, and staff using high-tech methodologies.
- Providing expertise in Contact Center technologies (Genesys, Alvaria/Aspect, AWS, NICE/INContact, Five9, Nuance, Twilio (TwiML, Studio and Flex), BrightPattern, WFM systems, etc.)
To be successful in this role, you will need:
- 10+ years of experience in applications development and management.
- Strong skills in Twilio Flex (Cloud platform), ReactJS, HTML/CSS, and AI.
- Secondary skills in Cisco, CVP Call STudio/ICM Scripting, SQL, Python, and CUCM are desired.
As a valued member of our team, you can expect:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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