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Senior CX Innovation Strategist

2 weeks ago


Surat, Gujarat, India beBeeExperience Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Title: Senior CX Solutions Specialist

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This role focuses on leveraging customer-centric mindset and expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities to drive innovation in customer journeys.

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Key Responsibilities:

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-Develop and implement effective customer experience strategies.\

-Collaborate with cross-functional teams to design and deliver customer-centric solutions.

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Requirements:

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-Deep understanding of Genesys CX UI / AWS Connect UI consoles.

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-Solid knowledge of UI/UX design principles for customer-facing platforms.

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-Proven track record in Customer Experience (CX) / Customer Centricity initiatives.

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-Ability to map, analyze, and improve customer journeys using insights and data.

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Benefits:

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• Opportunity to work with leading CX technologies across global enterprises.

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• Exposure to innovative projects in the Contact Center and Customer Experience domain.

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• Flexible, remote-friendly work culture.