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Senior CX Innovation Strategist
2 weeks ago
Job Title: Senior CX Solutions Specialist
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This role focuses on leveraging customer-centric mindset and expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities to drive innovation in customer journeys.
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Key Responsibilities:
\-Develop and implement effective customer experience strategies.\
-Collaborate with cross-functional teams to design and deliver customer-centric solutions.
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Requirements:
\-Deep understanding of Genesys CX UI / AWS Connect UI consoles.
\-Solid knowledge of UI/UX design principles for customer-facing platforms.
\-Proven track record in Customer Experience (CX) / Customer Centricity initiatives.
\-Ability to map, analyze, and improve customer journeys using insights and data.
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Benefits:
\• Opportunity to work with leading CX technologies across global enterprises.
\• Exposure to innovative projects in the Contact Center and Customer Experience domain.
\• Flexible, remote-friendly work culture.