Senior Portfolio Manager

2 days ago

Allahabad, Uttar Pradesh, India beBeeCollection Full time ₹ 12,24,000 - ₹ 15,12,000
Collection Manager

Job Summary:

The Collection Manager is responsible for leading and motivating a team of collection specialists to achieve performance targets.

This role involves developing and executing collection strategies, analyzing campaign performance, and ensuring a positive customer experience.

The ideal candidate will have a strong understanding of marketing channels, excellent analytical skills, and a proven ability to lead a team.

Key Responsibilities:

  • Team Leadership & Management:
    • Lead, mentor, and coach a team of collection agents to meet and exceed key performance indicators (KPIs).
    • Conduct regular performance reviews and provide constructive feedback.
    • Foster a positive and high-performance work environment.
    • Monitor team performance, ensuring adherence to quality standards and compliance protocols.
  • Collection Strategy & Execution:
    • Develop and implement effective collection campaigns across various channels such as email, SMS, social media, and chat.
    • Analyze campaign data to identify trends, optimize strategies, and improve recovery rates.
    • Utilize data analytics to segment customer portfolios and tailor communication strategies.
    • Collaborate with the analytics team to build and refine collection models.
  • Data Analysis & Reporting:
    • Demonstrate strong proficiency in Microsoft Excel to track team performance, analyze campaign results, and create comprehensive reports.
    • Prepare and present regular performance reports using PowerPoint for senior management and clients.
    • Analyze data to identify opportunities for process improvements and strategic enhancements.
  • Client & Stakeholder Management:
    • Serve as a key point of contact for clients, handling inquiries and providing regular updates on collection performance.
    • Build and maintain strong relationships with internal and external stakeholders.
    • Presents performance insights and strategic recommendations to clients in a clear and compelling manner.
  • Process Improvement & Compliance:
    • Identify and implement process efficiencies to streamline collection operations.
    • Ensure all collections activities comply with regulatory requirements and company policies.
    • Stay updated with industry trends and best practices in collection and customer engagement.

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