Retail Training Specialist

20 hours ago

Vizag, Andhra Pradesh, India beBeeTrainer Full time ₹ 12,00,000 - ₹ 18,00,000
Job Opportunity

We are seeking a highly skilled and experienced Retail Training Professional to join our team. This individual will play a pivotal role in enhancing customer experience by delivering effective training programs across multiple stores within a specific region.

This role serves as the link between our Retail Training Head and Store-Level Training Champions, ensuring store teams receive expert training on customer service, sales techniques, and product knowledge.

  • Main Responsibilities:
  • Training Delivery & Facilitation: Conduct engaging workshops, implement role-playing exercises, and provide real-time feedback to employees to improve performance.
  • Onboarding & Development: Work closely with Store Managers and Store Champions to onboard new hires quickly and effectively. Assist in leadership development to create a pipeline of high-performing employees.
  • Performance Monitoring & Feedback: Track training effectiveness using KPIs such as NPS, conversion rates, and customer feedback. Conduct one-on-one coaching and team feedback sessions to address skill gaps.
  • Store Visits & Training Audits: Visit stores regularly to observe customer interactions and provide real-time coaching. Conduct store training audits to ensure consistency and adherence to company standards.
Requirements:
  • Experience: 5+ years in retail training, sales training, or customer experience coaching.
  • Retail Expertise: Deep knowledge of customer service, sales psychology, and product positioning.
  • Training & Facilitation: Strong ability to deliver engaging, hands-on training sessions.
  • Coaching & Mentorship: Passion for developing frontline employees and motivating store teams.
  • Communication Skills: Ability to engage, inspire, and guide retail associates at different skill levels.
  • Travel Flexibility: Willingness to travel to multiple stores within the assigned region.

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