Retail Sales Operations Manager

5 days ago

Vizag, Andhra Pradesh, India beBeeRetail Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Service Manager Job Description

We are seeking a highly motivated and customer-focused individual to join our retail operations team. As a key member of the management team, this role involves overseeing daily sales, supervising inventory and merchandising, and coordinating additional services like home deliveries and spa operations.

  • Key Responsibilities:
  • Deliver exceptional customer service, handle customer queries, complaints, and escalations, and support the Store Manager in achieving monthly sales targets.
  • Oversee stock levels, replenishment, and timely ordering, ensure proper inventory control, minimize shrinkage, and coordinate logistics for smooth handling of home delivery orders.
  • Implement and maintain visual merchandising standards to enhance customer experience, update promotional displays, signage, and in-store layouts regularly.
  • Assist in managing spa and grooming appointments, coordinate staff scheduling, ensure quality of pet spa services, handle customer follow-ups, and ensure satisfaction with spa experiences.
  • Supervise floor staff, assign daily responsibilities, support training of new employees on customer handling and store SOPs, maintain discipline, hygiene, and operational standards within the store.
Requirements
  • 1–3 years of experience in retail operations or store management.
  • Strong customer service and sales orientation.
  • Knowledge of inventory management systems and retail processes.
  • Ability to multitask and manage both store floor and service operations.
  • Good communication and leadership skills.
Desirable Skills
  • Prior experience in pet retail, spa, grooming, or lifestyle retail sector.
  • Familiarity with POS systems and CRM tools.

The ideal candidate should possess excellent communication and leadership skills, have prior experience in retail operations or store management, and be able to multitask and manage both store floor and service operations.

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