Technical Specialist
5 hours ago
Job Overview
We are seeking a highly skilled Technical Specialist to join our team at NTT DATA. As a Technical Specialist, you will play a critical role in providing technical support to our clients, ensuring their IT infrastructure is running smoothly and efficiently.
Key Responsibilities
- Provide proactive technical support to clients, identifying and resolving technical incidents and problems in a timely manner.
- Collaborate with cross-functional teams to analyze and resolve complex technical issues.
- Develop and maintain strong relationships with clients, understanding their technical requirements and providing tailored solutions.
- Stay up-to-date with the latest technologies and trends, applying this knowledge to improve our services and deliver exceptional results.
- Contribute to the development and implementation of technical strategies, ensuring our services meet the highest standards of quality and reliability.
Requirements
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience).
- Demonstrated experience in Engineering function within a medium to large ICT organization.
- Demonstrated experience of Managed Services.
- Demonstrated working knowledge of ITIL processes.
- Demonstrated experience working with vendors and/or 3rd parties.
About NTT DATA
NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
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