
Executive Client Advocate
1 day ago
We are seeking a dynamic professional to join our team as a Client Success Associate. In this role, you will be responsible for providing exceptional client service, driving sales, and ensuring seamless client experience from initial inquiry to long-term relationship management.
You will collaborate closely with internal teams to understand client needs, deliver tailored solutions, and contribute to the company's growth. Your expertise in consultative sales, relationship building, and operational excellence will be invaluable in fostering loyalty and repeat business.
Key Responsibilities:
- Client Interaction & Support:
- Serve as the primary point of contact for all clients, providing expert guidance and timely responses during East Coast hours.
- Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
- Proactively follow up with clients to ensure all their queries are addressed and act end-to-end ownership.
- Consultative Sales:
- Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
- Convert client inquiries into sales opportunities, driving revenue growth.
- Consistently meet or exceed individual and team success goals.
- Relationship Building:
- Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
- Collaborate with internal teams to ensure a cohesive approach to client management and support.
- Operational Excellence:
- Coordinate with various departments to ensure smooth client onboarding and service delivery.
- Assist in the development and updating of client-facing materials, such as FAQs and product guides.
- Market Insight & Reporting:
- Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
- Own Reporting and insights on client engagement, product performance, and market trends, as needed.
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