
Digital Transformation Service Delivery Expert
4 days ago
About Us
We are a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital service delivery.
Position Overview
This role is ideal for a professional who can establish delivery frameworks, standardize processes, ensure service quality, and drive customer satisfaction.
Key Responsibilities:
- Create and manage the end-to-end service delivery framework.
- Establish and standardize processes, SLAs, and best practices for smooth service operations.
- Monitor and drive service quality, ensuring customer satisfaction and compliance.
- Collaborate with internal teams to ensure seamless service execution.
Required Skills & Qualifications:
- 5+ years of experience in service delivery, implementation, or related roles.
- Strong understanding of IT service management (ITSM) principles and delivery frameworks.
- Prior experience with Freshservice or similar ITSM tools is highly desirable.
- Excellent stakeholder management and client-facing skills.
Why Work with Us:
- Build and own the service delivery function from the ground up.
- Lead impactful delivery programs and directly influence client success.
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