Data Driven Solution Provider

5 days ago

Thrissur, Kerala, India beBeeCustomerSupportEngineer Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Description

We are seeking a seasoned professional to join our team as a Professional Services Engineer. As a key member of our organization, you will be responsible for delivering exceptional customer experiences by providing technical support, training, and consulting services to our clients.

  • Manage and take ownership of customer goals, milestones, initiatives, and issues from beginning to resolution.
  • Implement software solutions in customer environments.
  • Manage and maintain software in customer environments.
  • Operate and use software in customer environments to achieve customer objectives.
  • Develop, manage, and run custom reports for customers using data from software and integrating it with other data repositories in the customer environment.
  • Integrate software with other applications and processes within customer environments leveraging APIs and automation development.
  • Assist customers by diagnosing problems and providing resolutions for technical and product issues.
  • Advise and educate customers to ensure a complete solution to their technical or product issues and questions.
  • Deliver a positive customer experience according to our standards.
  • Write knowledge base articles where necessary for both customers and internal teams to help diagnose and resolve problems quicker next time.
  • Escalate more complex customer technical issues to product and development teams while maintaining communication with the customer.
  • Advocate for the customer, providing feedback into any relevant team within our organization.
Required Skills and Qualifications

Our ideal candidate will possess the following skills and qualifications:

  • Bachelor's degree in Computer Science or a related field.
  • 2+ years of recent experience in a professional services position in an organization that supports a client/server software environment.
  • Thorough understanding of project management skills.
  • Storage hardware and software knowledge of NAS and Object systems.
  • Proficiency with Windows, Linux, Docker, and Kubernetes.
  • Experience creating complex reports and dashboards.
Benefits

We offer a competitive compensation package, including benefits such as health insurance, retirement plans, and paid time off. Additionally, we provide opportunities for professional growth and development, including training programs and mentorship.

Others

We are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' well-being. If you are a customer-centric, passionate individual who feels strongly about building world-class scalable data-driven software, we encourage you to apply for this exciting opportunity.

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